YOU-Turn Counseling does NOT accept Medicaid, Medicare, “marketplace” health plans or EAP (employee assistance programs).  If a provider is Out of Network with your insurance company, You-Turn Counseling will gladly submit claims on your behalf for insurance reimbursement directly to the policyholder. However it is your responsibility to ask your insurance carrier if they reimburse for out-of-network services. It is not the responsibility of You-Turn Counseling for payment non-reimbursement. Full payment is due at the time of service. Please provide the necessary reimbursement forms, if your insurance requires specialized forms to be completed.

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges. 

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost 

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. 

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. 
• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. 
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. 
• Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit https://www.cms.gov/nosurprises

• Do I need a referral from my primary care physician to a mental health professional?
• ​Do I need any pre-approval from the insurance company before I see a mental health professional?
• ​Do I have a deductible? If so, how much is it and how much has been met so far this year?
• Do I have a co-pay? If so, how much is my co-pay?
• Is there a limit to my benefits, for example, a limited number of visits or a maximum amount paid out per year?
• Do I have to see an "In-Network Provider" or can I chose any provider?